WE'RE HIRING

Customer Service Representative

As a Call Center Customer Service Representative at VPC, you will be the first point of contact for our valued customers. You'll play a crucial role in ensuring their inquiries, concerns, and issues are addressed with the utmost care and professionalism. Your excellent communication skills, empathy, and attention to detail will be essential in creating a positive customer experience.

 

Responsibilities:

1. Customer Support: Answer incoming customer calls, respond to emails, and interact with clients via chat to assist with inquiries, resolve issues, and provide product/service information.

2. Problem-Solving: Listen attentively to customer concerns, analyze problems, and find appropriate solutions to exceed customer expectations.

3. Technical Assistance: Troubleshoot technical issues, provide step-by-step guidance, and escalate complex problems to the appropriate department when needed.

4. Data Entry: Accurately record customer interactions and relevant information into the company's database.

5. Upselling and Cross-Selling: Identify opportunities to promote additional products or services that align with the customer's needs.

6. Quality Assurance: Maintain a high standard of service, adhering to company policies and procedures while delivering a positive and consistent customer experience.

 

Requirements:

1. Customer-Centric Attitude: Passionate about helping customers and ensuring their satisfaction.

2. Communication Skills: Excellent verbal and written communication in [Language(s)] to effectively assist customers.

3. Empathy: Ability to understand and empathize with customers' concerns and needs.

4. Adaptability: Thrive in a dynamic, fast-paced environment with the flexibility to handle changing situations.

5. Problem-Solving Skills: Quick thinking and ability to resolve issues efficiently.

6. Team Player: Collaborative nature and willingness to support colleagues.

7. Multitasking: Ability to handle multiple tasks while maintaining attention to detail.

8. Tech-Savvy: Comfortable using computer systems, software, and navigating through databases.

9. Experience: Prior customer service experience is an advantage, but not mandatory. We value enthusiasm and a willingness to learn!

Sales Representative

Do you have a knack for sales and a passion for the automotive industry? Are you ready to join a dynamic team and be a driving force in selling auto extended warranties? If you are motivated, customer-focused, and thrive in a fast-paced sales environment, we have an exciting opportunity for you!

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As a Call Center Sales Representative at [Company Name], you will be at the forefront of our efforts to offer top-quality auto extended warranties to our valued customers. Your sales expertise and dedication to customer satisfaction will play a pivotal role in providing peace of mind and protection to vehicle owners.

 

Responsibilities:

1. Inbound & Outbound Sales: Initiate outbound calls or handle incoming calls with potential customers who may benefit from our auto extended warranties, effectively explaining the coverage and advantages.

2. Product Knowledge: Become an expert on our auto extended warranty plans, understanding the benefits and different options available to customers.

3. Customer Engagement: Build lasting relationships with customers, actively listening to their needs and tailoring our offerings to match their requirements.

4. Sales Targets: Consistently achieve and exceed individual sales targets, contributing to the overall growth and success of the sales team.

5. Objection Handling: Address customer concerns and objections with empathy and professionalism, showcasing the value of our extended warranties.

6. Documentation: Accurately record customer information, sales details, and interactions in the company's CRM system.

7. Follow-Up: Maintain regular follow-up with potential customers to nurture leads and convert them into satisfied clients.

8. Collaboration: Work collaboratively with the sales team and other departments to ensure seamless customer experiences.

 

Requirements:

1. Sales Experience: Proven track record in sales, preferably in automotive sales or insurance products.

2. Automotive Knowledge: Familiarity with auto parts and repairs, as well as an understanding of extended warranties is a plus.

3. Communication Skills: Excellent communication and presentation abilities, both verbal and written.

4. Persuasion and Negotiation: Strong persuasion and negotiation skills to close deals and overcome objections.

5. Customer-Centric: A genuine desire to assist customers and provide them with solutions tailored to their needs.

6. Results-Driven: Motivated to achieve and surpass sales goals in a challenging sales environment.

7. Tech-Savvy: Comfortable using computer systems, CRM software, and other sales-related tools.

8. Team Player: A collaborative approach to working with colleagues to achieve shared objectives.